Part of Top Kinisis travel
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F.A.Q.

::: Frequently Asked Questions :::


1. Can I browse through the site without any obligation?
2. 
How easy is it to book?
3. 
How secure is my personal and credit card information?
4. 
How private is my personal and financial information?
5. 
Can I make a booking from outside of Cyprus?
6. 
What equipment do I need?
7. 
What documentation do I receive in evidence of my booking(s) and payment?
8. 
What is the booking and payment procedure?
9. 
After I book can I change or cancel?
10. 
What variety of services do you provide?
11 
How reliable is your internet access service?
12. 
Is the system only available in Cyprus?
13. 
How can one get in touch with you?




1. Can I browse through the site without any obligation?
Yes, you may browse through our site without any obligation provided you abide by our Terms Of Usetop

2. How easy is it to book?
The site offers to you a user friendly, step-by-step procedure to book your flight(s), hotel accommodation, transfer(s), excursion(s), cruise(s), car rental(s) and other services. In case of difficulty you may press the help button on the left margin of each screen for detailed help information of the specific screen. In addition, you may contact us by telephone, e-mail, fax or post for further guidance. top

3. How secure is my personal and credit card information?
Your personal and credit card information is secured. All transmitted information is encrypted via a secure server using the latest in encryption technology software.

4. How private is my personal and financial information?
Your personal and financial information is treated in strict confidence as per our Privacy Policy and Terms Of Use incorporated in this site. top

5. Can I make a booking outside of Cyprus?
You can make a booking from any place around the world provided you are connected to the internet. top

6. What equipment do I need?
You need a basic PC with internet connection. A basic printer (preferably colour) and an e-mail address are also necessary to print the vouchers. top

7. What documentation do I receive in evidence of my booking(s) and payment?
You will receive (at the e-mail address provided to us) a copy of your booked services, an invoice and the respective vouchers for each and every service booked. Where applicable, electronic tickets (e-tickets) and flight vouchers will be dispatched. In the case of Cyprus as is to date, paper/manual tickets (for flights) will be delivered by courier in person. top

8. What is the booking and payment procedure?
Upon booking and payment verification you will receive a copy of your booked services and an invoice with an itemized list of all bookings made. Immediately available services booked will appear as confirmed and the respective vouchers will be sent to the e-mail address provided to us within 24 to 72 working hours. On-request availability bookings will appear as unconfirmed and vouchers will be dispatched in the same manner described above only after supplier confirmation, which is normally received within 24 hours. In case of non-availability of the requested service(s) we shall offer to you alternative options of the same or similar standard and if not accepted by you we shall immediately refund to your account the amount paid to us. top
Where applicable, e-ticket and flight vouchers will also be dispatched by e-mail. Paper/manual tickets (for flights), as in the case of Cyprus to date, will be delivered by courier in person. top
You have to print all vouchers sent to you and present them to each service supplier (airline, hotel, car rental agency, cruise line, etc.) It is a condition that by accessing this site and/or using any of the service(s) provided herein, you agree to our Terms Of Use
. Please read them carefully prior to any booking and payment. top

9. After I book can I change or cancel ?
We shall do our utmost to help you, subject to supplier cancellation and/or amendment terms and conditions. Cancellation(s) and/or amendments are not processed automatically and they have to be requested in writing from us through our site or by e-mail, fax or post. Certain fares are non-refundable and/or carry substantial restrictions regarding changes. Hotel accommodation, especially during Fair Exhibition periods is non-refundable. For our specific booking, payment, cancellation and/or amendment conditions please make sure that you have read carefully and understood our Terms Of Use prior to any booking and payment. top

10. What variety of services do you provide?
We provide bookings on any airline/flight available in International Computer Reservation Systems (CRS's). Our data bank includes a careful selection of more than 1500 hotels worldwide and the list is rising on a daily basis. We also offer car rentals, excursions, cruises, transfers and other services (e.g., travel insurance will be available very soon) of reputable suppliers. top

11. How reliable is your internet access service?
Our internet access service is supported by the Cable & Wireless (C&W) network with direct connection to the C&W USA network, the largest Internet backbone in the World. top

12. Is the system only available in Cyprus?
Our system is available for use by individual Travelers, Travel Agents and Retailers, medium and large Tour Operators with international presence and generally by worldwide Suppliers of travel and tourism related services. top

13. How can one get in touch with you?
You can contact us through our site or by phone, e-mail, fax or post at the following address:
TOP KINISIS TRAVEL

topkinisis.com.gr
2 Leonidou & Acropoleos Ave.
2007 Strovolos
P.O.Box 27031, 1641 Nicosia
Cyprus
Tel : +357-22713713, Fax: +357-22713714
Email: Cyprus@topkinisis.com

 
 

 
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